Return and Refund Policy

 Return Policy

Please reach out to our customer service team either by chat or to arrange a return before sending any items back. 

Returned items must be unused, in their original packaging, have not been installed or used, and are in a resale condition.  We cannot accept returns or exchanges for items that have been used or installed. 

Should you decide that you no longer want an item, you have 30 days from the delivery date to return it for a full refund.  

After 30 days from the date of delivery, should you wish to return any items we will issue a credit note for items returned up to 90 days from the date of delivery. Please note that any credit notes are valid for 12 months from date of issue.  

Once you have arranged your own method of transport back to us, please inform us the name of the carrier used and the parcel tracking number. We recommend selecting an appropriate courier and insuring the items.

You will be responsible for the return of the products and all costs associated with this.

All cancelled goods must be returned in their original packaging and in a re-sellable condition. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us.

Please note we cannot compensate you for any damage caused whilst the item was in your possession or with your selected courier.   

Please get in touch with us at

Return of Faulty Goods Received

We ask that customer fully inspect all products received on the day of delivery. To ensure a speedy resolution, we must be notified of any items that arrive faulty or damaged within 48hrs of receipt. We will then advise the next course of action. Should we request that you send goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage. Damaged goods reported within 30 days are subject to your usual statutory rights.

Please note that there are a few items we are unable to take back, once they have been opened:
- shower trays,
- toilet seats,
- any items made to order.