Please reach out to our customer service team either by chat or info@goldbathroom.uk to arrange a return before sending any items back. 

Returned items must be unused, in their original packaging, have not been installed or used, and are in a resale condition.  We cannot accept returns or exchanges for items that have been used or installed. 

Should you decide that you no longer want an item, you have 30 days from the delivery date to return it for a full refund.

After 30 days from the date of delivery, should you wish to return any items we will issue a credit note for items returned up to 90 days from the date of delivery. Please note that any credit notes are valid for 12 months from date of issue.  

Once you have arranged your own method of transport back to us, please inform us the name of the carrier used and the parcel tracking number. We recommend selecting an appropriate courier and insuring the items.

You will be responsible for the return of the products and all costs associated with this.

All cancelled goods must be returned in their original packaging and in a re-sellable condition. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us.

Please note we cannot compensate you for any damage caused whilst the item was in your possession or with your selected courier.   
Please get in touch with us at info@goldbathroom.uk